Frequently Asked Questions
Everything you need to know about shopping at Stringers Music.
How are musical instruments shipped to ensure they arrive safely?
We use specialized, heavy-duty reinforced packaging and climate-controlled shipping methods for delicate instruments. Each item is professionally packed with shock-absorbent materials to prevent movement and damage during transit.
What is your return policy for instruments and accessories?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange. Please note that items like reeds, mouthpieces, and earplugs are non-returnable for hygiene reasons.
Do your instruments come with a warranty?
Yes, all new instruments sold at Stringers Music include a minimum one-year manufacturer's warranty covering defects in materials and workmanship. Many of our premium brands offer extended warranties upon registration.
Are instruments set up and tuned before they are dispatched?
Absolutely. Every instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians before leaving our warehouse to ensure it is play-ready the moment it arrives.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For high-value instruments, we also offer flexible financing options through our third-party lending partners.
Can I track my order once it has been placed?
Yes, as soon as your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress in real-time.